Ephoreal Technologies (OPC) Private Limited ("Mirano", "we", "our", "us") values its users and aims to provide a fair and transparent cancellation and refund process. As Mirano is a digital SaaS platform and not a physical goods store, our policy reflects usage-based fairness and protection against misuse.
1. Subscription Cancellation
- You may cancel your subscription at any time from your account settings.
- After cancellation, you will retain access until the end of your current billing period.
- Cancellation does not automatically trigger a refund unless you meet the eligibility conditions below.
- Partial-period refunds are not provided.
2. Refund Policy
Monthly Plans
- Refunds are not provided for monthly subscriptions.
- Monthly users may cancel anytime and continue to use the service until the end of the current billing cycle.
Annual Plans (Yearly Subscriptions)
We offer a 30-day refund window for annual plans under the following conditions:
Refunds will be approved only if:
- The request is made within 30 days of purchase, and
- The account has used fewer than 100 AI credits or equivalent app usage, and
- The user states they forgot to cancel or no longer wish to continue
Note: If usage exceeds the fair-use threshold (10+ generations/100+ credits), the refund request may be declined, as meaningful service has already been consumed.
We reserve the right to decline refunds in cases of abuse, repeated refund requests, or fraudulent activity.
3. How to Request a Refund
To request a refund, email us at: support@mirano.app
Please include:
- Your Mirano account email
- Payment receipt or transaction reference
- Reason for request
4. Processing Timeline
- Approved refunds will be processed within 3–5 business days
- Refunds are issued to the original payment method
5. Exceptions
No refunds will be issued for:
- Accounts suspended for violating our Terms of Service
- Extensive usage beyond the fair-use threshold
- Requests made after the 30-day window for annual plans
- Partial billing cycles or unused subscription time on monthly plans
6. VAT / GST & Cross-Border Payments
Refunds, if issued, will include subscription charges but may exclude processing fees or currency conversion differences charged by your bank/payment provider.
7. Service Quality Concerns
If you experience issues with your account or the service:
- Please contact our support team at support@mirano.app
- We will investigate and attempt to resolve the issue promptly.
8. Policy Updates
Mirano may modify this policy at any time. Continued use of our service signifies acceptance of the updated policy.
Need Help?
For any questions about cancellations or refunds, please contact:
📧 support@mirano.app